Terms And Conditions 

Welcome to Nepptor. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our platform, you agree to this Terms & Conditions.

Information We Collect

1. Personal Information

We collect personal information that you provide directly to us, including but not limited to:

• Name: To identify and personalize your experience.

• Contact Details: Such as email address and phone number for communication purposes.

• Payment Information: Including credit card details and billing information to process transactions.

• Profile Information: For both experts and users, such as bio, expertise, and other relevant details.

• Consultation Details: Information regarding your consultations, including call history.

2. Usage Information

We collect information about your interactions with our platform, including:

• Log Data: Such as IP address, browser type, access times, and pages viewed.

• Device Information: Including device type, operating system, and unique device identifiers.

• Cookies and Similar Technologies: To track activity on our platform and hold certain information.

How We Use Your Information

We use your information to:

• Provide and Improve Services: Ensure proper operation and enhance the user experience.

• Facilitate Communication: Allow users and experts to connect via calls.

• Process Payments: Handle transactions securely.

• Personalize Experience: Tailor content and recommendations based on your preferences.

• Send Updates: Notify you about changes, promotions, and other relevant information.

• Monitor and Analyze: Track usage patterns to improve our platform.

• Ensure Security: Protect the integrity and security of our platform.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given explicit consent.

• Contractual Necessity: To fulfill a contract with you or to take steps at your request before entering into a contract.

• Legal Obligation: To comply with a legal obligation.

• Legitimate Interests: For our legitimate interests, provided these are not overridden by your rights and interests.

Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

• With Your Consent: When you agree to share your information.

• Service Providers: With vendors who assist us in operating our platform and providing services (e.g., payment processors, hosting providers).

• Legal Compliance: To comply with legal obligations, enforce our terms and policies, or protect our rights and safety.

Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: Encrypting sensitive data during transmission and at rest.

• Access Controls: Restricting access to personal information to authorized personnel only.

• Regular Audits: Conducting regular security audits and assessments.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and Review: Your personal information.

• Request Correction or Deletion: Of your personal information.

• Object to or Restrict Processing: Of your personal information.

• Withdraw Consent: For processing your personal information (where applicable).

• Data Portability: Receive a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [contact email]. We may require verification of your identity before we can respond to your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance User Experience: By remembering your preferences and visits.

• Analyze Usage: To improve our services.

• Target Advertising: To provide you with relevant advertisements.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our platform.

• Performance Cookies: To analyze how our platform is used and improve its performance.

• Functionality Cookies: To remember your preferences and settings.

• Targeting Cookies: To deliver relevant advertisements to you.

You can control cookies through your browser settings, but disabling them may affect your experience on our platform.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the terms and conditions of any linked websites you visit.

Children’s Terms & Conditions

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country. We ensure that your information is protected by requiring all our group companies to follow the same rules when processing your personal data.

Changes to This Terms & Conditions

We may update this Terms & Conditions from time to time. We will notify you of any changes by posting the new Terms & Conditions on our platform. You are advised to review this Terms & Conditions periodically for any changes. Continued use of our platform after changes to the Terms & Conditions constitutes your acceptance of the new terms.

DISCLAIMER

THE WEBSITE IS NOT RESPONSIBLE FOR ANY COMMUNICATION BETWEEN THE USER AND THE THIRD-PARTY WEBSITE. THE USER IS ADVISED TO READ THE TERMS & CONDITIONS AND OTHER POLICIES OF THE THIRD PARTY ON THEIR WEBSITES AND THIS WEBSITE SHALL NOT BE HELD LIABLE FOR SUCH USAGE MADE ONLY BECAUSE A LINK TO THE THIRD-PARTY WEBSITE WAS PROVIDED ON THE PAGE OF THIS WEBSITE.

Contact Us

If you have any questions or concerns about this Terms & Conditions, please contact us at contact@nepptor.com.